Carbajal Counseling & Consulting, LLC

Terms and Conditions for Phone Calls and SMS/Text Messaging

By providing your phone number to Carbajal Counseling & Consulting, LLC (“Company,” “we,” “our,” or “us”), you consent to receive phone calls and SMS/text messages related to your care, appointments, billing, scheduling, account updates, and other service-related communications.

These communications may include:

  • Appointment reminders
  • Scheduling changes
  • Intake coordination
  • Billing notifications
  • Requests for paperwork or documentation
  • General customer service communications

SMS/text messaging is intended for convenience and administrative communication purposes only and should not be used for:

  • Emergencies
  • Crisis situations
  • Urgent mental health concerns
  • Clinical therapy services

If you are experiencing a mental health emergency, call 911 or go to the nearest emergency room.

Message Frequency

Message frequency may vary depending on appointment activity and communication needs.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan.

Opting Out

You may opt out of SMS/text messaging at any time by replying:

  • STOP to unsubscribe
  • HELP for assistance

You may also contact our office directly to update your communication preferences.

Consent

Providing consent to receive SMS/text messages is voluntary and is not required to receive treatment or services.

Privacy

We strive to protect your privacy and confidentiality. However, SMS/text messaging is not always a fully secure form of communication. While we take reasonable precautions, we cannot guarantee the security of information transmitted through text messaging.

Clients are encouraged not to send sensitive medical or mental health information through SMS/text messaging.

Carrier Liability

Mobile carriers are not liable for delayed or undelivered messages.

Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Updated versions will be posted on our website.