Carbajal Counseling & Consulting, LLC

Privacy Policy

Carbajal Counseling & Consulting, LLC is committed to protecting your privacy and safeguarding your personal information.

Information We Collect

We may collect:

  • Name
  • Phone number
  • Email address
  • Mailing address
  • Insurance information
  • Appointment and scheduling information
  • Communication preferences
  • Other information voluntarily provided by clients
How We Use Information

Information may be used to:

  • Schedule and coordinate services
  • Communicate regarding appointments
  • Provide client support
  • Process billing and insurance claims
  • Improve client experience
  • Meet legal and regulatory requirements
SMS/Text Messaging Privacy

Phone numbers collected for SMS/text messaging purposes will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing purposes.

SMS consent is used solely for communications related to services provided by Carbajal Counseling & Consulting, LLC.

HIPAA and Confidentiality

As a healthcare provider, we follow applicable HIPAA regulations regarding the protection of protected health information (PHI).

While we take reasonable precautions to protect privacy, standard SMS/text messaging may not be fully encrypted or secure. Clients should avoid sending sensitive or confidential information through text messaging.

Third-Party Providers

We may use secure third-party vendors and communication platforms to assist with:

  • Scheduling
  • Messaging
  • Electronic health records
  • Billing
  • Website hosting

These providers are expected to maintain appropriate confidentiality and security standards.

Your Rights

Clients may:

  • Request updates to contact information
  • Withdraw SMS consent
  • Request alternative communication methods
  • Ask questions regarding privacy practices